Think Maids

Well, it was after the maids didn't show up and I saw a pending charge on my account that I started to read the reviews and I think I've fallen victim to this scam as well. I will be reporting them to the BBB and advising any and everyone I see not to use their services.

I received a message last night that our cleaners would arrive today. Waited and waited, and they've not arrived but there's a pending charge on my account.

No one has reached out to me yet to even say they're going to be late, which is ironic because they didn't hesitate to call me and reach out to complete the booking.

This cleaning service isn't worth the hassle. To those of us who want to really support cleaning professionals, they give them a bad name.

Booked for a cleaning and I would not recommend nor hire again. I checked off I have a basement and attic, (note there is no option on the website for in choose either or) they wanted to argue that only one was selected, if you have the two combined into one section and there isn't an option to select both separately then it's expected to have them both cleaned. They were not. Then the cleaning staff lied and said they did clean the attic they did not. Instructions were given on where the key would be and where to place it, those directions didn't get followed and then they said I didn't give them key instructions.

The basement wasn't cleaned due to them being worried about the dog. They claimed they couldn't find the light switch. The light switch is at the top of the steps and there's another set at the bottom. Dog was secured in the crate the entire time. Not once did anyone call and ask about the light switch, they didn't ask if it was safe to go downstairs and instead of just saying they messed up, they wanted to argue. In addition to that, there is a light right at the basement door before you open it, had they turns it on, they would've seen the switch ‍. My gut tells me they forgot or kissy didn't want to do it.

It's terrible service, they did a very basic job and I do not recommend ever. ‍

Want to find cleaners that don't show up? You've found your company.

I actually got this company mixed up with a company I used (and liked) before and ended up booking with these guys instead. Last time, their cleaning was mediocre and they were late, but I brushed it off. (Also the woman was complaining about how disgusting my floors were -- yes, some of us know Spanish...)

They were supposed to clean my house today. They were supposed to be here at noon, but I was told there was a delay. By 3 pm I hadn't heard from them. At 4pm, I told them via text that if they couldn't come today, then I had to rebook. No text back from them. I called them, but no one answered. They texted me that they would send someone tomorrow, but then texted me again to say that no one would be coming and "I'm very sorry and I know this has been extremely inconvenient for you."

Horrible Horrible Service! Do not use them, we used them 2 years ago and they sent maids who understood what cleaning was. We hired them this month to clean a basement room and they sent a contractor who did barely any dusting, left dust, fibers on furniture and chairs did not do the bed, did only floors. Frankly the contractor was complaining saying he was not a maid service. We just threw away money on a wasted cleaning and I am not sure Think Maids is going to give us a credit or even make up for this terrible service.

Do not use them, they used to be good 2 years ago, not anymore.

Their chat function does not work, no one picks the phone or answers it, how are they surviving as a business?

Horrible customer service. Worst company I've ever encountered.

I agree with most of the 2019 reviews of this service - I feel totally ripped off, and I'm also concerned about the behavior of the cleaner in my home.

I was charged $137 to clean a one bedroom condo with one bathroom. That includes an additional fee because I have a dog.

I took my dog outside while the cleaner was working so he wouldn't be in the way, and returned right after she left. She was in my place for about 1.5 hours.

I returned to find a pool of water on top of my kitchen island, that my living room and living room furniture had not been vacuumed (it is still speckled with the dog hair that I was charged extra to clean), my microwave hadn't been cleaned, my bathroom items were piled up and left on a corner in the floor.

Worst of all, cabinets/drawers in my bathroom that had been left secured by baby locks - and that she had no reason to open and go through - had been opened and left unlocked. She obviously went through cabinets in other areas of the house, and left a used plastic cup next to the kitchen sink (that was put away in a cabinet when I left).

Is that how she spent that 1.5 hours in my condo? Going through my things? It certainly was not cleaning.

I have company coming over tonight, so everything that Think Maids was supposed to do (and charged me extra to do because of my dog) but didn't do, I now have to do myself. I'm sure they will not offer me a refund because companies that allow things like this to happen never do. They'll probably say, "we'll send someone to finish the cleaning in a day or two," which is useless to me since I have company coming over tonight and will need to complete the cleaning myself before then.

Depending on what else I find as I go through my place to clean it my place, I might suggest that our building send out a notice warning residents from using this company so others do not have similar experiences. As things stand, I do not want them back on my property.

There are some pros to this place: their booking process online is well-designed and easy to use, they were available at last minute (booked the day before, less than 24 hours advance), and when it turned out there was a scheduling conflict, we received a quick, friendly call (after business hours, even) to adjust the team's schedule, which we agreed to since it was last minute.

But... the cons. As a few other people have mentioned, I ordered a deep cleaning and returned to a condo that was only as clean as a poorly-done regular cleaning... not awful, but nothing I'd book again even if I'd just ordered a regular cleaning, especially since we paid for "up to 1500 sq ft" and our condo is only 900 sq ft. Should have been an easy assignment for the team, but they didn't do much. It certainly wasn't worth the extra money we paid for a deep cleaning. Since the booking experience was positive, I gave the benefit of the doubt and emailed that I had a complaint and got a quick response... unfortunately, the quickness of the response was the only real bright point in the interaction.

They requested that I send details/pictures of what I was dissatisfied about, so I did, pictures and descriptions of the following: Dust on numerous flat surfaces, shelves, and vents; floors vacuumed without actually lifting any debris (visible while standing, no need to kneel... bet they didn't empty the bag/container, just kept rolling after suction was gone); windows not cleaned at all (specifically ordered that in the website ordering options); soap scum and other evidence that cleaning was cursory, not deep; etc.

The responses to my complaints and documentation of just how poor a "deep cleaning" it was were not particularly reasonable or relevant. They didn't address the substance of the complaint (it simply wasn't a deep cleaning, at all) and said they would send someone to "touch up" the cleaning... but it had to be at a time convenient for them. I wasn't particularly interested in that, because the specific reason for the cleaning was pictures and an open house in order to sell our condo. More cleaning after the event we wanted the condo clean for doesn't help us. Additionally, we weren't able to accommodate their cleaning schedule, even if we wanted it recleaned.

I asked them to instead just refund the extra fee we paid for a deep cleaning + windows. I feel it's reasonable to only have to pay for what we received... I didn't ask for the entire cost to be refunded, since we did get a cleaning, even if it wasn't great. Their response was to offer a refund of 20% and offer money off a future cleaning... which is a pretty empty offer when I don't have confidence/interest in their services anymore.

TL;DR - good website, variable customer customer service, unreliable cleaning

I've had better results looking for good Groupons and using that, wouldn't recommend full price for these guys and certainly not if you have an important event/need for cleaning.

The first time we booked a cleaning, our team showed up 2 hours late (we booked an 11-1pm time and they didn't show up until 4pm). We tried calling their offices but apparently they are closed on Saturdays? I decided to give them the benefit of the doubt because their cleaning was OK (even though their bleach ruined one of my bathmats), but it is now 2pm on the day of my scheduled 11-1pm appointment---and still no show! I've now given up a significant part of my day waiting around for them to show up. I do not recommend this service and I will not be booking again. I'll be taking my monthly to one of the other local DC cleaning services that respects my time!

I scheduled a cleaning, was charged for the service and they never arrived. They will not respond to my messages requesting a refund. This is consistent with other negative reviews. Avoid Think Maids and choose a more professional/reliable service. There are many in DC

Rose was amazing! She came for our move in clean yesterday and blew my expectations out of the water. I didn't realize how dirty our new townhouse was until she left, it made it seem like it was a new build and no one had ever lived here before.
Also very impressed with Chris who was quick to respond to all my requests, even changing the date of our cleaning with about 4 hours notice before when our original cleaning was supposed to be. Will be setting up bi weekly cleanings with them for the future!